Connection Settings defines the local Genesys Cloud connection profile GenEmails uses for tenant authentication, tenant-scoped API access, and saved runtime configuration. It does not create Genesys objects. It stores how GenEmails connects to the tenant.
| Card or area | Purpose | Administrator guidance |
|---|---|---|
| Connection Settings | Shows read-only Tenant ID, Genesys Organization ID, and Organization Name plus editable client credentials and region. | The tenant should normally be created first by activation. Region drives the read-only API Base URL, Token Endpoint, and OAuth Login Base URL in Advanced. |
| Current Settings State | Displays saved profile state, storage source, region, endpoint values, secret presence, readonly state, and the last connection test result. | Use this to verify what GenEmails is actually using before troubleshooting a login or API issue. |
| Client Sessions | Stores the browser status-check interval and idle logout threshold. | Use this to control how fast forced session-end events or idle seat recovery are reflected in the tenant UI. |
Connection workflow
| Action | Purpose | Notes |
|---|---|---|
| Save Settings | Persists the tenant connection profile. | Use after updating Client Credentials values or changing region. |
| Test Genesys Connection | Runs a read-only authentication and permission check against the configured tenant. | This confirms that the saved client credentials can obtain a token and that the expected endpoints for the selected region are correct. |
The client secret is stored encrypted and is never returned to the browser. If the tenant uses a global login client for browser sign-in and a separate client-credentials client for connection testing, keep that distinction clear during support.