Domain Inspector is a read-focused diagnostic tool. It lets tenant administrators confirm how Genesys email domains, routes, addresses, and routing queues are configured without changing any Genesys objects.
| What to inspect | Why it matters |
|---|---|
| Domain list | Confirms that the tenant's inbound email domains actually exist and are visible to the signed-in administrator. |
| Route and address details | Validates that a mailbox route points to the expected inbound flow or queue target. |
| Queue linkage | Helps explain why a mailbox resolves to a given queue in Mailbox Management. |
When a user says they cannot see mail for an address or queue, Domain Inspector is one of the first places to verify that the Genesys route and queue relationship is still intact.