| Control | Purpose | Use when |
|---|---|---|
| DEBUG | Turns Genesys action debug capture on or off. | Enable temporarily while investigating a failing Genesys operation or permission denial. |
| DEBUG MODE | Console writes diagnostics to the server console; Logs File persists diagnostics for later review. | Use Logs File when support needs the exact request or response context after the action completes. |
| TIME ZONE | Controls how debug timestamps are displayed in GenEmails. | Set this before comparing GenEmails timestamps with Genesys logs or external tickets. |
| Reset Debug Info | Clears the persisted debug file. | Use before reproducing a specific issue so the captured output stays focused. |
| Show Debug | Opens the persisted debug output. | Use after reproducing an issue to inspect the captured diagnostics. |
The debug file is operationally useful only when you need the exact request, response, or correlation context around a failing Genesys action. It should not be left enabled permanently without reason.