Application Settings controls tenant runtime behavior that is not specific to one mailbox. It includes write-back enforcement, debug capture, mailbox handling intervals, and configuration backup or restore.
| Section | Purpose |
|---|---|
| Genesys Write-back | Global tenant switch for actions that modify Genesys Cloud. |
| Logs & Debug | Controls debug capture behavior and persisted diagnostic output. |
| Mailbox Handling settings | Controls refresh timing and other operational browser behavior. |
| Backup / Restore | Exports or imports GenEmails configuration state for the tenant. |
These settings affect the tenant's runtime behavior. They should be changed deliberately and, where applicable, verified with a fresh connection test, mapping validation, or user-session check.