Genesys Write-back is the global operational switch for actions that modify Genesys Cloud. When disabled, GenEmails remains useful for read-only inspection, but write actions such as assignment, queue transfer, review queue movement, SPAM movement, SPAM table writes, row deletes, and disconnect are blocked before any API call is sent.
| State | Effect |
|---|---|
| Enabled | Configured and role-authorized users can perform controlled write-back actions, subject to tenant policy and Genesys permissions. |
| Disabled | Mailbox Management remains available for inspection and diagnostics, but write operations are prevented by GenEmails. |
Enabling write-back requires confirmation because it changes the application from read-focused to operationally active.